Terms & Conditions

Conditions of Sale

1 General

In these conditions of sale:

  • The company means Ridge Fuels, LMS New Yard, Castle Foregate, Shrewsbury , Shropshire SY1 2EN.
  • Correspondence address: Ridge Fuels, LMS New Yard, Castle Foregate, Shrewsbury, Shropshire SY1 2EN.
  • The customer means any person contracting with the company for the supply of products or services.
  • Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly.

These conditions may only be modified by a variation in writing signed on behalf of the company by the owner.

Submission of a purchase order will be taken as agreement to these terms and conditions.

2 Supply of Products

Products are sold under the express understanding that:

  • Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCICAR). Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business to business basis.
  • The customer is made fully aware that we cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves.
  • The company require any complaint to be made in writing by the customer within a reasonable time after collection or delivery. If the customer is dissatisfied with the product then it must be returned to the company within 14 working days after the complaint has be logged. A refund will then be made for the original purchase price. Return charges may apply.
  • All prices quoted by the company for the sale of coal include the cost of delivery unless otherwise stated.
  • Customers are required to pay by credit card/debit card at the time of ordering.
  • All coal (however delivered) shall be at the customers risk from the time of collection (if so collected) or from the time of delivery.
  • Traditional coal and Burnwell Blend are not for use in smoke controlled areas. The customer is made fully aware that it is their responsibility to know if they are in a smoke controlled area. The company accepts no responsibility for customers burning non smokeless fuels inside smoke control areas.
  • Sales made within the UK only.

3 Delivery

  • The company will make every effort to deliver coal on the agreed date, but if for any reason the company is unable to deliver then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause will be accepted. We are not responsible for delays outside our control.
  • Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the company’s vehicles to the place of delivery.
  • The company will not accept any liability for damages to property caused during delivery.
  • Any additional charges incurred during delivery (i.e. parking charges, etc) will be at the liability of the customer.
  • In some instances delivery vehicles use tail lift offloading, and it must be emphasised that the delivery vehicle must be able to park in the area where the delivery is to be made. A pallet truck is then used to manoeuvre the goods off the tail lift to the kerbside delivery point. The customer, or somebody appointed by the customer, should be at the delivery point to accept the delivery. The delivery drivers are only contracted to deliver the goods kerbside. The goods will be palletised and shrink wrapped.
  • We aim to deliver within 14 days following ordering. In some circumstances delivery may take longer.

*The kerbside delivery point must be flat and hardstanding. We cannot deliver to hills, slopes, inclines or gravel. If you have any concerns over the delivery you must contact the company by 2pm the day before scheduled delivery.

  • Whilst every effort will be made to carry out any delivery instructions passed on, this is not always possible. Any instructions left for delivery are at the discretion of driver and do not waive the standard kerbside terms and conditions.
  • Any shortfall in the quantity delivered, or damages to the product, must be written on the delivery note at the time of delivery. When signing for the goods you are agreeing they have been received in full and in good order. We cannot offer any refunds or replacements without this. It is at your own risk if you are not at the property to receive and check the goods.
  • If any of the product arrives damaged, we ask that the customer emails photographs in as soon as possible after the delivery to enquiries@ridgefuels.co.uk.

When delivering Open Top Sacks, delivery will be made to the customers storage device ie Coal bunker or outbuilding, at the descretion of the driver. When the customer requires the Coal to be left in the sacks, this must be requested at the time of ordering. A charge may be made for each “one way” bag left.

A minimum order of 10 Pre Pack bags is required. Pre Pack bags will be delivered to the front of the customers property, at the discretion of the delivery driver. It is the customers responsibility to move the coal from the place of delivery to the place of storage.

4 Cancellation/Returns Policy

  • The customer has the right to cancel any product or services under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCICAR). Any cancellation must be made within 14 days from the date of the order being placed, or up to delivery time.
  • Cancellation needs to be done in a clear statement from the customer, setting out the decision to cancel the contract. We recommend doing this writing to enquiries@ridgefuels.co.uk.
  • Customers are required to return the goods, at their own expense, to Ridge Fuels, LMS New Yard, Castle Foregate, Shrewsbury, Shropshire SY1 2EN without undue delay and in any event not later than 14 days after the cancellation.

5 Order amendments

Any order amendments must be made before goods are dispatched, dispatch may be up to two working days prior to delivery. A unique amendment reference will be returned with your amendment confirmation email, this will be needed in any further correspondence or dispute. We are unable to amend orders after dispatch.

6 Working Days

Working days are Monday, Tuesday, Wednesday, Thursday, Friday. Saturday and Sunday are not working days.

These conditions and any contract or variation are governed by the law of England. Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the arbitration act 1950 or any modification thereof for the time being in force.

This policy does not affect your statutory rights

  • The customer will at all times be responsible for the security and insurance of their equipment and property.
  • The customer will comply with all requirements of Health & Safety Legislation
  • Delivery will be made on a kerb side delivery basis and will be the customer’s responsibility to move the coal from the place of delivery to the place of storage. See above for other delivery alternatives.
  • The company accepts no responsibility for injury or damage caused to persons, equipment or property whilst on customer’s premises.