Data, Privacy and Cookie Policy

Data – GDPR

GDPR (General Data Protection Regulations – EEC) as of 25th May 2018.

R Ridge Coal Merchants ( commitment to the General Data Protection Regulation Statement (GDPR)

The EU General Data Protection Regulation (GDPR) replaces the 1995 EU Data Protection Directive, strengthening the rights that EU individuals have over their data, and creating a uniform data protection law across Europe. R Ridge Coal Merchants ( will comply with applicable GDPR regulations as a data controller when they take effect on 25th May 2018.

Here at R Ridge Coal Merchants ( we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us.

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data.


On occasions we may wish share with you information on offers and other promotions via email but only with your specific prior consent, by agreeing to Opt In to any such promotion.
Any such promotions that R Ridge Coal Merchants ( may run will always offer the facility to unsubscribe so removing you completely from any future promotions.

Third Party Sites 

At R Ridge Coal Merchants ( we DO NOT share your personal information with any other parties, promotion or business other than when order details are to be processed as part of the order fulfilment process.

Privacy Policy

We at R Ridge Coal Merchants ( DO NOT share your personal information with any other parties, promotion or business other than when order details are to be processed as part of the order fulfilment process.

Privacy whilst purchasing online

When you make a purchase online with R Ridge Coal Merchants ( you will need to provide us certain information so that we are able to complete the transaction for you.

If you buy something on R Ridge Coal Merchants ( we will collect contact information (name, address, delivery address, email and phone number) and details of what you bought. We will communicate order information with you primarily via email and occasionally by phone if necessary.

Data collected by this site is used to:

  1. Take and fulfil customer orders – such as contact details, delivery details (if different) and the items you have ordered
  2. Only disclose your information to third parties for payment (PayPal) and for goods delivery purposes (Carrier)

When You Make A Payment
Your payment information is gathered during checkout portal which is operated and secured by PayPal.

PayPal is a 3D-Secure authentication managing the interaction between your card issuing bank and you.

PayPal’s own Privacy Policy is available here

Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with, the information remains with the bank. R Ridge Coal Merchants ( does not have access to this sensitive data.

Orders taken over the telephone are dealt with in a traditional manner and customers are asked for their payment details. Payment card details typed directly into a terminal and only if we need to retry, such as due to signal failure will we make a paper record just, until the transaction has been completed.

R Ridge Coal Merchants ( complies fully with GDPR. That is to say the data must be:

  1. Fairly and lawfully processed
  2. Processed for limited purposes
  3. Adequate, relevant and not excessive
  4. Accurate
  5. Not kept longer than necessary
  6. Processed in accordance with the data subject’s rights
  7. Secure
  8. Not transferred without adequate protection
  9. Your data will be remain registered with R Ridge Coal Merchants ( website for as long as you wish. Upon request we will remove our files, information or any specific item which would identify you uniquely
  10. You may at any time email us and ask us to delete your account and related data

Cookie Policy

Like other websites, we use cookies for certain parts of the site.

What is a Cookie and what do they do? A cookie is a small text file stored on your computer by your web browser. 

Cookies on R Ridge Coal Merchants (

Cookies can have many different tasks on the internet we use them for…


We use Googles’ analytics to monitor how visitors move around our site and how visitors reached it. This is used so that we can see figures on which types of content visitors use most and how long they stayed. You can opt out of these if you want at:

Third Party Social Media and Services Partners 

Social networks, video and other services we offer are run by other companies. These companies may drop cookies on your computer when you use them or if you are already logged in to them.

Registration cookies: when you register with one of our services, we generate cookies that let us know whether you are signed in or not. Our servers use these cookies to work out which account you are signed in with, and load specific information relevant to you and your needs.

Anonymous analytics cookies: every time someone visits our website, partner services or software provided by another organisation generates an ‘anonymous analytics cookie’. These cookies can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies and, if you don’t, we generate new ones. This allows us to track how many individual users we have, and how often they visit the site. We use these cookies to gather statistics, for example, the number of visits to a page.

Other, Third Party cookies: Social networks, video and other services we offer are run by other companies. These companies may place cookies on your computer when you use them or if you are already logged in to them.

How to turn cookies off

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website.

All modern browsers allow you to change your cookie settings. You can usually find these settings in the ‘Options’ or ‘Preferences’ menu of your browser. To understand these settings, the following links may be helpful, or you can use the ‘Help’ option in your browser for more details.

Cookie settings in Chrome

Cookie settings in Firefox

Cookie settings in Internet Explorer

Cookie settings in Safari

Cookie settings in Opera

More information on Cookies

Here is a list of useful sites that you can find out more about specific services that we may use and their use of cookies:

Facebook’s policy:

Twitter’s privacy policy:

YouTube video player cookie policy: (Google’s standard terms).

Web Server Log and Traffic Analysis

R Ridge Coal Merchants ( collects IP address data regarding visitors to the web site. The IP address does not reveal any personally identifiable information about the visitor other than the IP address from which they have accessed our site.

R Ridge Coal Merchants ( may use this information to gather statistics or to initiate future improvements to the site but will NOT share this information with third parties at anytime.

R Ridge Coal Merchants ( web servers do not record personally identifiable information about the visitor.

Device information

In addition to log data, we collect information about the device you’re using to access our website, including the type of device and the operating system to help give a better experience when visiting the site.

Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac, a PC, an iPhone or Android based device. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.